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Frequently Asked Questions (FAQ)

What areas do you cover?
What is the waiting period for a technician after scheduling a service call?
How does your "If you can't fix it, I don't pay" guarantee work?
What happens if I decide it will cost too much to repair the PC?
How long does the average repair take?
How long do you guarantee the repair for?
Do you offer any type of quarterly PC maintenance service?
What other services do you provide?

 

 

 

 
What areas do you cover? We have technicians that cover a large part of the Brooklyn area. These areas include Mill Basin, Bergen Beach, Canarsie, Georgetown, Gerritsen Beach, Midwood, Sheepshead Bay, Brighton Beach, Borough Park and some others. If you live in the Brooklyn area and your neighborhood was not listed above, please click HERE or call us at (718) 531-2445 and ask if your area is covered. If your area is not covered, there might be a small traveling fee added to your final bill.

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What is the waiting period for a technician after scheduling a service call? We stride on providing a technician to your home or business within 24 hours from the time you placed the service call. If you require rush service, we can have a technician at your home or business within 4 hours for an additional charge of $75. To place a service call, please click HERE.

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How does your "If you can't fix it, I don't pay" guarantee work? The guarantee works in the following fashion. If a technician can not figure out what is wrong with your PC, you will pay nothing for the service call. This applies to both software and hardware issues. If the technician finds that a piece of  hardware  needs to be replaced but you choose not to go ahead with the repair, you will still be required to pay for 1 hour of service. In some cases, the technician might find that the system has hundreds of viruses and too many of your files are corrupt and  the best course of action would be to reinstall your entire Operating System. If this is required, all your important files will be backed up and the operating system will be reinstalled.

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What happens if I decide it will cost too much to repair the PC? If the technician diagnosis your PC and tells you the course of action needed to repair it and you feel the cost will be too high, you will only be required to pay the initial diagnostics fee which will be 1 hour of service.

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How long does the average repair take? We have compiled a list of different services and the amount of time it takes to complete. Please keep in mind, the speed of the PC plays a major role on the amount of time a particular task will take to complete. Click HERE for a comprehensive list of services.

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How long do you guarantee the repair for? We guarantee our repairs for 30 days. If within 30 days you experience the same problem, we come back to your home or business at no additional charge.

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Do you offer any type of quarterly PC maintenance service? Yes, we encourage our clients to keep their pc's maintained on a quarterly basis. We provide two type of service, PC Tune-Up and PC maintenance to keep your PC running smooth. To schedule either a Tune-Up or Maintenance service call, please click HERE or call us at (718) 531-2445.

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What other services do you provide? We provide Internet sharing and installation (Cable & DSL), Firewall Installation,  Networking and Device Sharing, Digital Video Surveillance, cabling and much much more. Please click HERE for more PC related services we offer.  

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