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Frequently Asked
Questions (FAQ) What
areas do you cover?
What is the waiting period for a
technician after scheduling a service call?
How does your "If you can't fix it,
I don't pay" guarantee work?
What happens if I decide it will cost
too much to repair the PC?
How long does the average repair take?
How long do you guarantee the repair
for?
Do you offer any type of quarterly PC
maintenance service?
What other services do you provide?
| What areas do you cover? We
have technicians that cover a large part of the Brooklyn area. These
areas include Mill Basin, Bergen Beach, Canarsie, Georgetown,
Gerritsen Beach, Midwood, Sheepshead Bay, Brighton Beach, Borough
Park and some others. If you live in the Brooklyn area and your
neighborhood was not listed above, please click HERE
or call us at (718) 531-2445 and ask if your area is covered. If
your area is not covered, there might be a small traveling fee added
to your final bill.
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What is the waiting period for a
technician after scheduling a service call? We stride on providing a
technician to your home or business within 24 hours from the time
you placed the service call. If you require rush service, we can
have a technician at your home or business within 4 hours for an
additional charge of $75. To place a service call, please click HERE.
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How does your "If you can't fix it,
I don't pay" guarantee work? The guarantee works in the following
fashion. If a technician can not figure out what is wrong with your
PC, you will pay nothing for the service call. This applies to both
software and hardware issues. If the technician finds that a piece
of hardware needs to be replaced but you choose not to
go ahead with the repair, you will still be required to pay for 1
hour of service. In some cases, the technician might find that the
system has hundreds of viruses and too many of your files are
corrupt and the best course of action would be to reinstall
your entire Operating System. If this is required, all your
important files will be backed up and the operating system will be
reinstalled.
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| What happens if I decide it will cost
too much to repair the PC? If the technician diagnosis your PC and
tells you the course of action needed to repair it and you feel the
cost will be too high, you will only be required to pay the initial
diagnostics fee which will be 1 hour of service.
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| How long does the average repair take?
We have compiled a list of different services and the amount of
time it takes to complete. Please keep in mind, the speed of the PC
plays a major role on the amount of time a particular task will take
to complete. Click HERE
for a comprehensive list of services.
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How long do you guarantee the repair
for? We guarantee our repairs for 30 days. If within 30 days you
experience the same problem, we come back to your home or business at no
additional charge.
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| Do you offer any type of quarterly PC
maintenance service? Yes, we encourage our clients to keep their pc's
maintained on a quarterly basis. We provide two type of service, PC
Tune-Up and PC
maintenance to keep your PC running smooth. To schedule either a
Tune-Up or Maintenance service call, please click HERE
or call us at (718) 531-2445.
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| What other services do you provide?
We provide Internet sharing and installation (Cable & DSL),
Firewall Installation, Networking and Device Sharing, Digital
Video Surveillance, cabling and much much more. Please click HERE
for more PC related services we offer.
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(718) 531-2445
| (800) 297-9695 | E-mail
Us
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